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Warranty Policy

WARRANTY POLICY TESTING

 

ASGC Warranty Policy (effect from 1st Sep 2011)

This warranty covers for all products of ASGC unless specify.

 

Item Price

Warranty Length

$1- $299

30 Days

$300- $599

60 Days

$600+

90 Days

 

The Standard ASGC warranty covers:

- Any internal parts or mechanisms that have worn out.

- Any internal faulty parts, components or mechanisms.

- Gun not functioning properly. (e.g: malfunction or jam etc.).

- Faulty accessories.

 What is not covered in warranty (excludes or void):

 

The Standard ASGC Warranty does not cover:

- Any seals in gas magazines.

- Any manufacturer defects found consistently in that particular series of gun (e.g: factory set hopup units over hoping or sealing problem in the cylinder).

 

The Standard ASGC Warranty is void if:

- The gun or accessories is disassembled NOT by a member of the ASGC Staff.

- Physical damage due to misuse and neglect of the gun and accessories.

- Modifying or tempering with the gun or accessories in any way. 

- Using cheap poor quality or dirty BBs in gun.

- Failure to follow operating instructions that comes with the gun.

- All couriers charged, insurance cost and trade-me cost will be borned by the customer.

 

ASGC Labour Free Warranty for AirSoft guns only.

 Warranty:

- This ASGC Labour Free Warranty will cover any repair costs up to the period of six months starting from the day printed on the receipt or warranty card.

 
What is not covered in warranty (excludes or void):
 
ASGC Labour Free Warranty excludes:

- The cost of parts needed to carry out all the necessary repairs.

- The cost of labour for upgrading, modifying or maintaining the gun.

 
ASGC Labour Free Warranty is void if:

- The gun is disassembled NOT by a member of the ASGC Staff.

- Physical damage due to misuse and neglect of the gun and accessories.

- Modifying or tempering with the gun or accessories in any way.

- Using cheap poor quality or dirty BBs in gun.

- Failure to follow operating instructions that comes with the gun. 

 

ASGC 12 months Deformity Warranty

Period: 12 months from the date of purchase shown on the receipt or warranty card from the original owner.

Covers: The ASGC Deformity warranty covers any defective parts/accessories that have been made or assembled incorrectly by the factory. Parts that are subject to replacement are replaced at the discretion of the factory that produced the parts.

 

Excludes:

- Normal “wear and tear” to mechanical parts whilst using the product is covered by the ASGC standard price length warranty (refer to parts warranty section).

- Any manufacturer defects found consistently in a series of that particular type of gun. (e.g: factory set hopup units over hoping or sealing problem in the cylinder)

- Any Modification or tempering with the gun or accessories in any way.

- Incorrect use, abuse or neglect of the gun not recommended by the manufacturer or ASGC.

- Any Improper care or maintenance of Mechbox, Hop-up, motor etc.

- Improper storage of a product. (eg: Moist damp areas).

All warranty claims requires proof of purchase from the original receipt. All the appropriate warranty forms/cards/receipts are to be included together with their claims.
Refund Policy 

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Refund Policy

- No product will be accepted for return without obtaining prior written authorization from AirSoft Gun Centre Ltd. Freight, handling and insurance charges will be at the cost of the Purchaser. If product was delivered incorrectly or with defects or damage, the purchaser must inform AirSoft Gun Centre Ltd within three days of receipt of the product. The notification must include all the necessary details of the incorrect delivery, defect or damage.

- If purchaser fails to notify AirSoft Gun Centre Ltd, the purchaser shall be deemed to have received the product in good order and condition and that the same had been delivered in accordance with the purchaser's order. Without express permission from AirSoft Gun Centre Ltd any product that has been authorized for return must be returned in a Pristinestate.

 -  In the event AirSoft Gun Centre Ltd has agreed to refund for goods, the goods must first be returned to AirSoft Gun Centre Ltd in pristine state.  Pristine state is described as all original packaging, with all original parts, nothing damaged or dirty. Products not returned in pristine state may incur charges to replace the missing or damaged parts, or non refund of part or the entire purchase price.  

- Please note that our staff will test all returned products to determine the nature of the defect or if the item is defective at all. If an item is returned as defective, and after testing it is deemed to have been in good working order, the item will be returned to the customer as it was received.  An amount of upto $60 may be charged for testing fees, handling, return shipping and insurance. This fee then needs to be paid before your non-faulty goods will be returned. Please test the defective item(s) prior to sending the item back for warranty service. This will save you time and money. 

- Postage is not refundable.

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Track & Trace

ASGC use FastWay Couriers and NZ Parcel Post as ASGC primary delivery company. The parcel will be sent out asaponce the payment is confirmed with the trace number provide, The parcel normally takes 2-3 working days after sending out. 

Trace number can be found after log into ASGC Website > My Account Information > Previous Orders > Order History

It’s easy to keep track of your parcels with the online Track & Trace. 

1. Go to our Order Tracking page under Information > Order Tracking 

2. Click the indicated courier company used for the parcels.

3. Enter your label number in the Track & Trace Field.

4. Click on “Go” to start trace.
The result of your search will now be displayed on your screen. If you need to search for another parcel / satchel, repeat steps 2 to 4.
 
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Return / Repairing

 

Return/Replacement

- Replacement could be made within 10 days from the date of delivery. Unless stated on the warranty card.

- Leaking on the magazine is not covered by warranty; however we will test the magazine before ship to make sure there is no leaking when leaving from our side.

- Goods returned have to be in condition acceptable by our Company.

- All couriers charged, insurance cost and trade-me cost will be paid by the customer.

 

 Additional Service

Saturday delivery / Overnight Delivery will have additional surcharge for this service, talk to ASGC for further information. 

 

Repair Service Price is calculated by time, included 4 RMA weeks warranty * condition applies*

$20+GST – 30 mins

$100+GST – 2.5 hours

$40+GST – 1 hour

$120+GST – 3 hours +

$60+GST – 1.5hours

Special Request: Please check for a quote

$80+GST – 2 hours

 

 

4 weeks RMA warranty will only cover if the same issue is not resolved.

 

Dean Service Cost: $10+GST service + Dean material cost ( 2 plugs)

Free – Purchased the gun and dean at same day, included dean material

Free Labor – Purchased the battery and dean at same day, excluded dean material

Dean Material Cost - $2 single dean connect or $3.5 for a pair

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Postage Cost via ASGC website:

- Purchase between $1 - $100 is $10 by courier within NZ

- Purchase between $100 - $199 is $8 by courier within NZ

- Purchase above $200 is free shipping by courier within NZ

- Service / Repair Postage maybe various, please contact us for more details.